LAST REVISED ON: October 18, 2023. Version 1.0
Standard International Bank(“SIB”) is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
Key Guidelines and Standards We Follow
This Website endeavors to conform to global standards of accessibility, as well as numerous country-specific guidelines in our countries of operations.
Globally, we work to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 (WCAG). These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly for all people. The WCAG defines three levels of conformance: Level A, Level AA, and Level AAA. These guidelines have been recognized by the International Standards Organization as ISO 40500, and inform our compliance with and commitment to accessibility requirements around the world.
In the United States, SIB is committed to making its electronic and information technologies accessible to individuals with disabilities by meeting or exceeding the requirements of Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998, as well as the Unruh Civil Rights Act (CA Civil Code §§ 51, et. seq., CC §51(f)) amongst others. Section 508 is a federal law that requires agencies to provide individuals with disabilities equal access to electronic information and data comparable to those who do not have disabilities, unless an undue burden would be imposed on the agency. The Section 508 standards are the technical requirements and criteria that are used to measure conformance within this law. More information on Section 508 and the technical standards can be found at www.section508.gov.
In the European Union, we commit to standards including Mandate 376 and the EU Web Accessibility Directive.
Measures to support accessibility
SIB takes the following measures to ensure accessibility of the Website:
● Include accessibility as part of our mission statement.
● Include accessibility throughout our internal policies.
● Integrate accessibility into our procurement practices.
● Appoint an accessibility officer and/or ombudsperson.
● Provide continual accessibility training for our staff.
● Assign clear accessibility goals and responsibilities.
● Employ formal accessibility quality assurance methods.
● Other
Feedback
We welcome your feedback on the accessibility of the Website. Please let us know if you encounter accessibility barriers on the Website:
● Phone: (787) 705-3405
● E-mail: info@standardintbank.com
● Visitor and Postal Address: 250 Muñoz Rivera Avenue, Suite 330, American International Plaza, San Juan, PR 00918.
We try to respond to feedback within 2 business days.
Limitations and alternatives
Despite our best efforts to ensure accessibility of the Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Our developers are working on addressing known limitations for the Website. In the meantime, if you have any questions or require any assistance, please reach out to us at info@standardintbank.com.
Additional Resources
Adobe Acrobat PDF Files
Many of the documents on the Web site are in HTML or ASCII (plain text) formats. These formats are generally accessible to people who use screen readers. We also have a large number of documents in Adobe Acrobat® Portable Document Format (PDF). PDF format is used to preserve the content and layout of our hard copy publications. Publications in PDF can only be viewed and printed using the Adobe Acrobat Reader®, version 3.0 or higher. You can download and get help using the Acrobat Reader at the Adobe Systems, Inc. site. The downloadable Acrobat Reader software is available at NO CHARGE from Adobe.
Download Acrobat Reader
People using screen-reading devices generally are unable to read documents directly in PDF format, unless they have an accessibility plug-in installed on their system along with the Adobe Acrobat Reader. This plug-in is available at NO CHARGE from Adobe. Adobe also has online tools that will convert PDF files to HTML on request. To get the plug-in and latest news about Adobe's accessibility tools and services, visit the Access Adobe site.
Access Adobe
Requesting Alternative Formats We can provide information and documents into alternative formats, including large print.
PowerPoint and Word Files
You can view our online publications that are in Microsoft PowerPoint® (.ppt) format if you have any version of PowerPoint installed on your computer. For those who don't have the software, the Microsoft Corporation offers a FREE PowerPoint file viewer. You can download and get help using the PowerPoint viewer at the Microsoft Download Center.
You can view publications in Microsoft Word® (.doc) format if you have Word, version 6.0 or higher, installed on your computer. Word documents can also be viewed with many other word processing software programs. Additionally, Microsoft offers a FREE Word file viewer that you can download at its Microsoft Download Center.
Complaints
We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. Please contact us for any complaints at: 250 Muñoz Rivera Avenue, Suite 330, American International Plaza, San Juan, PR 00918. Phone 787-705-3405. Email: info@standardintbank.com.